We take your privacy seriously - here's the honest breakdown of how we handle your information
Effective Date: October 31, 2025
Look, we get it - nobody really wants to read through pages of legal jargon. But your privacy matters to us, so we've tried to keep this straightforward. When you book a stay at Ignivar Crest Hotel or just browse our site, we collect some info. Here's what, why, and how we keep it safe.
Personal Details: When you make a reservation, we'll need the basics - your name, email, phone number, and address. Pretty standard stuff for any hotel booking.
Payment Info: Credit card details and billing information go through our secure payment processors. We don't actually store your full card numbers on our servers.
Stay Preferences: Room type, dietary restrictions, spa appointments, adventure bookings - basically anything that helps us make your mountain escape exactly what you're hoping for.
Website Activity: Like most sites, we track things like your IP address, browser type, pages you visit, and how long you hang around. It helps us figure out what's working and what needs fixing.
Cookies: Yeah, we use 'em. They remember your preferences and make the site work better for you. You can disable them in your browser if you want, though some features might not work as smoothly.
We're not in the business of selling your data - that's just not our style. Here's what we actually do with it:
If you ever want us to stop sending marketing emails, just click unsubscribe. No hard feelings.
We keep your info pretty close to the chest, but there are a few situations where we need to share it:
Service Partners: Payment processors, booking platforms, email services - the tools we use to run the hotel. They're all required to keep your data secure and can't use it for their own purposes.
Third-Party Vendors: Sometimes we work with local adventure companies for ski tours or mountain excursions. We'll only share what's necessary to arrange your activities.
Legal Stuff: If the law requires it or we need to protect our rights, we might have to disclose information. Think court orders, fraud prevention, that sort of thing.
Business Transfers: If Ignivar Crest Hotel gets sold or merges with another company (not planning on it, but you never know), your info would transfer as part of that deal.
We'll never sell your personal information to random marketers or data brokers. That's a promise.
Security's a big deal to us. Here's what we do to keep your data safe:
That said, no system's 100% bulletproof. We do everything we can to protect your data, but if there's ever a breach, we'll let you know right away and take immediate action.
We welcome guests from all over the world, including folks from the EU and UK. If you're covered by GDPR, you've got some extra rights:
To exercise any of these rights, shoot us an email at reservations@ignivarcrest.info. We'll get back to you within 30 days.
Since we're based in Canada, your data's stored here. We follow Canadian privacy laws (PIPEDA) which are pretty solid, but we're also committed to meeting GDPR standards for our European guests.
We don't hoard information forever. Here's our general approach:
Booking Records: We keep reservation details for 7 years for accounting and tax purposes. It's a legal requirement, not just us being pack rats.
Marketing Lists: If you've opted in to our emails, we'll keep your contact info until you unsubscribe or ask us to delete it.
Website Analytics: Anonymized browsing data gets deleted after 26 months.
Inactive Accounts: If you haven't stayed with us or interacted with our emails in 5 years, we'll remove your info from our active systems (except what we're legally required to keep).
Let's talk cookies (not the chocolate chip kind, unfortunately). We use a few different types:
Essential Cookies: These keep the site working - things like remembering what's in your booking cart or keeping you logged in.
Analytics Cookies: Help us understand how people use the site so we can make it better. We use Google Analytics with IP anonymization turned on.
Marketing Cookies: Track whether you came from an ad or partner site. Helps us know what's working and what's not.
You can manage cookie preferences in your browser settings. Just know that blocking some cookies might make parts of the site act weird.
Our website isn't designed for kids under 13, and we don't knowingly collect their personal information. If you're booking for a family, we'll need info about all guests for safety and accommodation purposes, but the person making the reservation should be an adult.
If we somehow find out we've collected data from a child under 13 without parental consent, we'll delete it ASAP.
We might update this policy from time to time as our practices evolve or laws change. When we do, we'll update the "Effective Date" at the top and post the new version here.
For major changes that significantly affect how we handle your data, we'll send an email to let you know. For minor tweaks, the updated policy will just appear here on the site.
We recommend checking back occasionally, especially if it's been a while since your last visit.
If you've got questions about this privacy policy or how we handle your data, we're here to help. Don't hesitate to reach out:
Email: reservations@ignivarcrest.info
Phone: (604) 555-8792
Mail: Ignivar Crest Hotel, 2850 Mountain Ridge Drive, Whistler, BC V8E 0Z5, Canada
For Canadian residents, you can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your personal information.
For EU/UK residents, you have the right to lodge a complaint with your local data protection authority.
Bottom Line: We respect your privacy, use your data responsibly, and keep it secure. If you've got concerns or questions, just ask. We're real people running a real hotel, and we're happy to chat.